The 2013 African Banker Awards event took place recently in Marakech, Morocco, and awarded banks in Africa that have repeatedly reported strong financial performance and contributed considerably to the quality of service in the financial industry within their respective countries and across Africa.
The Publisher of the African Banker Magazine, Omar Ben Yedder, commenting on GTBank’s Award stated; "We are delighted that Guaranty Trust Bank Plc has won this award. GTBank has consistently played a leading role in banking. Prudently run, with strong values, it continues to set new standards in banking. Its successful foray in international markets reflects strong fundamentals of a leading institution in Africa”.
The Managing Director and Chief Executive Officer of the GTBank Group, Segun Agbaje has attributed the bank's recognition and the award to hard work, discipline and a well defined operating strategy that enables it provide the utmost in customer expectations at all times.
He explained that customer satisfaction and service excellence are at the core of the group’s business and that GTBank would continue to involve and partner with all stakeholders to institute innovations that allow the bank to provide services that surpass customer expectations and needs.
According to Managing Director of GTBank (Ghana) Limited, Lekan Sanusi, this additional recognition is an affirmation of GTBank’s superiority in delighting its customers. “It all boils down to doing things right and ensuring that customers, shareholders and all other stakeholders are provided with the utmost service delivery and results”, he mentioned.
“For us here in Ghana, this award certainly confirms that we are part of a strong group and it provides further attestation to our customers and the general public that they can continue to rely on us”, Mr. Sanusi added.
The 2013 African Bank of the Year award comes to augment similar awards in recent times recognizing GTBank’s superiority in the industry on the continent.
A KPMG Africa-wide Customer Satisfaction Survey Report for 2012 also named Guaranty Trust Bank (Ghana) Limited, its Sierra Leone counterpart and GTBank Plc, Nigeria as the Most Customer Focused Bank in their respective countries, making the group dominant in this area across West Africa.
The GTBank brand is regarded by industry watchers as the best run financial institution across its subsidiary countries and serve as role models within the financial service industry due to its bias for world class corporate governance standards, excellent service quality and innovation.
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